During warm weather months, chocolate and other perishable items are at increased risk of melting in transit. To help protect your order, insulated shipping options are available at checkout for chocolate and perishable products.
Although we do everything in our power to package these items carefully—including the use of insulated materials and cold packs—we cannot guarantee that melting will not occur, even with these precautions. Refunds will not be issued for products that melt during transit.
2-Day or faster shipping is strongly recommended to minimize transit time and heat exposure.
The selected shipping speed must match the insulated packaging option at checkout.
Orders with mismatched selections may be delayed or canceled.
Shipping options may be restricted for regions experiencing extreme temperatures.
To waive insulated packaging, contact support@specialtyfoodsource.com for a custom quote.
For large or commercial orders, palletized refrigerated transport is available. Please email us at justin@specialtyfoodsource.com or text message to (508) 941-8992. We are a digital first company the fastest and most efficient way to reach us and for us to take care of you and the thousands of satisfied customers.
Orders are typically processed within 1–3 business days after receipt. Though delays may occur without prior notice. Contact us if your order is very time sensitive.
Fulfillment hours are Monday–Friday, 7:00 AM–1:30 PM EST. Orders placed before cutoff may ship same day.
Shipping transit time is 1–5 business days, depending on destination and shipping method.
Carrier pickups occur daily at 2:00 PM EST.
Some items may ship from partner locations rather than our JN KIDDS Distributors headquarters and warehouse at
830 West Chestnut St, Brockton, MA 02301.
Partner-fulfilled orders may take longer than standard fulfillment timelines and may ship without advance notice.
If your order is time-sensitive, contact us before ordering at support@specialtyfoodsource.com or (508) 941-8992.
All advertised fulfillment and delivery timelines are estimates only. Actual delivery may vary due to factors including, but not limited to:
Inventory discrepancies
Supplier lead times
Order volume
Custom or specialty items
Carrier delays, weather events, or supply chain disruptions
SpecialtyFoodSource.com does not guarantee delivery dates and is not liable for losses resulting from delays, including missed deadlines, spoilage, or business interruption.
Customers are encouraged to plan ahead and confirm timelines prior to ordering perishable or time-sensitive products.
Delays may occur due to weather, carrier issues, or high order volume. While we strive to communicate promptly, some delays may occur without notice. For urgent orders, please contact us in advance.
Customers are responsible for providing a complete and accurate shipping address at checkout.
We cannot reroute packages after shipment.
We are not liable for orders delivered to incorrect addresses provided by the customer.
Refunds or reshipments will not be issued due to address errors.
Please review your order confirmation email immediately after placing your order.
Once an order is transferred to the shipping carrier (UPS, USPS, FedEx), Specialty Food Source is no longer liable for loss, damage, or delays occurring in transit.
The customer is solely responsible for filing claims directly with the carrier.
What to Do:
Inspect delivery immediately
Retain all packaging and damaged items
File a claim directly with the carrier using the tracking number
We can assist in locating tracking details but cannot issue refunds or replacements without insurance coverage.
If shipping insurance was purchased at checkout, Specialty Food Source will assist with claims and provide a replacement or refund once the claim is validated.
Email support@specialtyfoodsource.com within 5 business days of delivery or expected delivery and include:
Order number
Photos of damaged items and packaging
Description of issue (lost, damaged, delayed)
Shipping confirmation and tracking number
Specialty Food Source does not support or endorse the use of freight forwarders, export agents, or third-party re-shipping services for domestic or international forwarding beyond the original delivery address.
Orders delivered to freight forwarders, consolidation warehouses, export facilities, or third-party logistics providers are considered complete and fulfilled once delivered to the address provided at checkout.
All risk transfers to the customer upon delivery to the freight forwarder.
We cannot guarantee product condition, temperature integrity, shelf life, or safety after delivery.
Damage, spoilage, loss, contamination, or tampering occurring after delivery is not our responsibility.
Customers must inspect all items immediately upon delivery before export or re-shipment.
We do not provide export documentation, certifications, or regulatory compliance guarantees.
Products forwarded or exported are not eligible for refunds, replacements, or credits for condition-related issues.
By using a freight forwarder, the customer releases Specialty Food Source from all liability related to post-delivery handling, export, or re-shipment.
Equipment and supply items fulfilled by third-party vendors may require direct coordination with the supplier for returns or claims. Processes and timelines vary by supplier.
For urgent orders or special handling requests, call (508) 941-8992. Expedited handling is subject to availability and approval.
Shipping questions and custom quotes:
support@specialtyfoodsource.com
Phone: 508-941-8992
We offer local delivery with a $250 minimum order.
(Routes and schedules remain exactly as provided and unchanged)
Note: Delivery to Maine and New Hampshire is limited to southern regions only. Contact us to confirm availability.
830 West Chestnut Street, Brockton, MA
Monday–Friday | 8:00 AM–3:00 PM
Closed on major holidays
Wait for order confirmation before arrival
Not all items are eligible for pickup
Pickup and shipped items may process separately
LTL orders may be picked up by appointment. Coordinate with our team in advance.
We do not allow parcel pickup using customer-provided labels (UPS, FedEx). All parcel labels must be purchased through our site. LTL freight is the only exception.
We are not liable for delays or failures caused by events beyond our control, including weather, natural disasters, labor disputes, transportation disruptions, public health emergencies, or governmental actions.
Total liability is limited to the value of the products purchased. We are not responsible for indirect, incidental, or consequential damages.
Single Account Verification: To maintain fair access to our products and promotions, we reserve the right to verify the identity of customers placing multiple orders to the same shipping address using different email addresses.
Promotion Circumvention: Orders found to be circumventing per-customer discount limits—including the creation of multiple accounts or the use of multiple email addresses for the same recipient—may be subject to immediate cancellation without prior notice.
Shipping Consolidation: We reserve the right to consolidate multiple orders placed by the same customer or to the same delivery address into a single shipment at our discretion.
We reserve the right to refuse service, cancel, or modify any order due to pricing errors, inventory issues, suspected fraud, or delivery challenges. Customers will be notified when possible.
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