Sous Chef is the AI system, built by Specialty Food Source and JN Kidds Distributors, that helps our team answer questions, prepare emails and keep orders moving. It makes us faster and more accurate, and it lets us respond when we're closed. People still run the kitchen: our team reviews what Sous Chef drafts before it goes out, and a real person is always one reply away.
If you've gotten an email from us lately, you may have noticed a new name at the bottom: Sous Chef. We want to tell you exactly what that means, why we built it, and the rules we hold it to.
Specialty Food Source and JN Kidds Distributors carry thousands of products, from couverture and pastry flour to crushed peppermint and restaurant parts. We ship nationwide, deliver to kitchens across New England, and answer a steady stream of questions about pack sizes, substitutions, lead times and where an order is. We're a small team. Sous Chef helps that small team give you the kind of service a much bigger one would.
In a professional kitchen, the sous chef is the chef's right hand. The sous chef preps the station, keeps the tickets organized and makes sure nothing falls through the cracks during a rush. But the sous chef doesn't decide what leaves the kitchen. The chef calls the pass.
That's the job we gave our AI. Sous Chef does the prep. People make the call.
This is the part we care about most. Sous Chef is a tool. It is not a replacement for the people who know our products and know our customers.
Emails that Sous Chef helped prepare end with a short note:
This message was sent with the assistance of Sous Chef, an AI from specialtyfoodsource.com. If a mistake was made, please let us know.
We include it because you deserve to know how a message was put together. If anything in one of those messages looks off, reply and tell us. A person will make it right.
Sous Chef is an AI product from Specialty Food Source and JN Kidds Distributors, built by our own team in Brockton, Massachusetts, around the way we already work. It was designed by a formally trained chef, which is why it follows kitchen rules: the prep gets done, and a person signs off before anything leaves the pass. You'll see it most right here at specialtyfoodsource.com.
No. Sous Chef is AI. Our team is very real, and they review what Sous Chef drafts before it's sent.
Always. Reply to any message and ask, email support@specialtyfoodsource.com, or book a 15-minute call.
No. Payments are processed through Shopify's secure checkout, and full card numbers are never visible to Sous Chef or to our team.
Tell us. Reply to the message or email our team, and a person will correct it. Every mistake you point out helps us tighten the policies and answers Sous Chef works from.
Because a small team with a big catalog can't be everywhere at once. Sous Chef handles the searching, sorting and first drafts so our people can spend their time on what matters: getting your order right and helping you cook, bake and run your kitchen.
Questions about how we use Sous Chef?
We're happy to talk it through. A person will answer.
Email our team Book a 15-minute callSous Chef does the prep. We still call the pass.
Images in this article were created with AI.
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